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1.8

i bought HK onyx bluetooth speaker from bangkok while on my way back from Australia in 2014. the speaker's sound quality was fantastic so despite being the price too steep for me , i still bought it.

About 10 months later , the speaker wouldnt turn on. Since, I reside in Lahore, Pakistan and there being no local HK service centre, I took it to a Bose repair centre whose technicians know how to handle such gadgets. I was informed that the charging port was malfunctioning and had to be repaired. I was disheartened and also reluctant giving it to them but since I had no choice, I hesitantly gave it in for repairs.

It started working fine after the repair. Afterabout 6 months down the line, it stopped working again and I was told that the same problem had occured coupled with the swollen batteries which meant that the speaker cannot work without constant power plug in. I was shattered to hear this. I was travelling this month so I carried my speaker to Turkey but the guy at the HK shop refused to help me saying that it has gone out of warranty.

I was not expecting such kind of quality issues and then poor product support from a brand like Harman Kardon .

I would like to express my utmost displeasure over this and would like to launch a formal complaint for the replacement of the faulty speakers. looking forward to a quick positive response.

Reason of review: Bad quality.

Monetary Loss: $550.

Preferred solution: Let the company propose a solution.

Harman Kardon Cons: Poor durability and poor customer services, Its not at all value for money.

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